FAQ’s

Frequently Asked Questions (FAQs)

1. How do I place an order?
Simply browse our collection, add the sneakers you want to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete the order.

2. What payment methods do you accept?
We accept payments via AMEX, Apple Pay, Discover, Google Pay, Mastercard, Visa, Shop. All transactions are secure and processed through trusted payment gateways.

3. Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly to ensure timely shipping. Unfortunately, we are unable to modify or cancel orders once they are confirmed. Please double-check your order before submitting it.

4. Do you offer refunds or exchanges?
All sales are final. We do not offer refunds or exchanges. Please ensure you are selecting the correct size and style before completing your purchase.

5. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times depend on your location and the shipping method selected:

• Domestic: 10 to 14 business days

6. Can I track my order?
Yes! Once your order has shipped, you’ll receive an email with tracking information. You can use the tracking number to monitor your package’s status.

7. Do you ship internationally?
No, not at this time. Stay tuned!

8. What should I do if my package is lost or stolen?
Once your order is shipped, it is in the hands of the shipping company. If your package is lost or stolen, please contact the carrier directly using the tracking information we provide. We are not responsible for lost or stolen items once they are confirmed as delivered.

9. Do you offer gift cards?
At this time, we do not offer gift cards. Please check back for future updates.

10. How can I contact you?
For any inquiries or assistance, please email us at: guppy4200@gmail.com. We aim to respond within 1-2 business days.